Shipping / Returns
We aim to dispatch orders within 3 working days for products that are in stock. For made-to-order and out-of stock products, it will take up to 2 weeks to dispatch.
Orders with Next Day Delivery as the selected method of delivery will be dispatched on the same day if made before 1pm. Otherwise, the delivery will be dispatched on the next working day.
Postage costs are charged at a flat rate of £1.75 for standard Royal Mail Delivery, and £7.50 for Next Day Delivery, with 25p included to the delivery cost for each additional item. For customers in the UK, we offer free delivery for orders over £20.00.
We also offer worldwide delivery at a flat rate of £5.00 for International Standard Delivery, and £8.50 for International Tracked Delivery, with 25p included to the delivery cost for each additional item. For customers outside the UK, we offer free delivery for orders over £75.00.
For orders outside of the EU, Customs Duty and Taxes incurred will be payable by the customer.
Prices quoted on our website include VAT at a rate of 20%. All prices are charged in Pounds Sterling, and we reserve the right to change our prices without any prior notice.
Cancellation, damages and returns
If there are any changes or cancellations to be made to your order, please email us at firstname.lastname@example.org within 48 hours from the time of order.
Please inspect the goods immediately upon receipt. If the goods are damaged or defective in any way, please contact us at email@example.com within 5 days of receipt, attaching an image of the fault in question, and we will provide you with a refund or exchange without any further cost. Any returned goods will not be accepted if they are not returned to us within 21 days after you have informed us of the damage or defect. Please note that we will only be able to provide you with a refund or replacement after you have returned the faulty goods to us.
While we will endeavour to make sure you are more than satisfied with your purchase, for any unused and unopened goods that you are not happy with, you are welcome to send it back to us (with the original packaging) within 15 days and we will make arrangements for a refund or an appropriate exchange that is equivalent to the price of the amount paid. All refunds are limited to the cost of goods (shipping costs are non-refundable).
You will be responsible for the cost of returning the goods to us, and will remain responsible for any and all returned goods until they reach us. We strongly advise that a proof of postage certificate should be obtained when returning any part of your order. We are not responsible for returned goods being lost or damaged in transit.
Duties & Taxies
All goods sold to non-EU countries are subject to Customs Duty and Taxes and are to be paid by the customer.